We have great news for our SIP customers. We have just launched our upgraded SIP technology, sip1.hoiio.com! Here are the benefits of this upgrade: It allows you to select TCP (Transmission Control Protocol) instead of UDP (User Datagram Protocol) for SIP Signaling, which gives you better call setup performance. UDP, […]
New & Improved Customer Support Workflow Since Q4 2014, Hoiio has significantly increased our investment in customer support. Today, we have a dedicated customer support team always ready to help our customers. For the last 30 days, the team has answered 65% of tickets within 1 hour, 78% within 4 hours and 92% within 1 […]
It’s official! In April 2015, Hoiio will be launching premium support. For customers who require a faster response time (as fast as within 4 hours), weekend support options (24 by 7 available), dedicated/priority phone queues or even direct online chat support (7 days from 9am to 9pm), this is the […]
We are happy to announce that Sangoma Technologies Corporation (http://sangoma.com) is now a Hoiio hardware solution partner. Sangoma Technologies Corporation is a Canadian based company currently listed and publicly traded on the TSX Venture Exchange. Sangoma is a leading provider of hardware and software Computer Telephony Cards, Gateways and Session […]
Virtual Line now supports integration with UserVoice to bring to you the best of both worlds in our new app / service. With multiple contact channels such as hotlines, email address, website forms and social media, companies can really benefit from a solution that makes tracking customer feedback and leads much easier. With […]
Easily setup Virtual Line with UserVoice integration in these few steps: ● Sign up or login at http://www.hoiio.com ● Purchase a Virtual Line subscription plan that suits your needs from Hoiio’s app center ● Have your pick of a swanky, easy to remember golden number base on your geographical region […]
We’re thrilled to announce that Hoiio is now a Xorcom trusted partner. After interoperability testing to ensure that Hoiio SIP is compatible with the Xorcom PBX system, we’re very pleased to make our partnership official. A leading PBX manufacturer in the European market, Xorcom uses Asterisk Open Source IP-PBX to design […]
Like a proud parent, we are thrilled to announce that we have set up a new office in Malaysia. Unlike a proud parent, we won’t bore you with details that do not matter. Here’s what does. With a physical Hoiio office in Malaysia, you get the benefit of proximity. Our […]
In order to serve our Hong Kong customers better, we have just set up a Hong Kong office about a month ago. We now have a team dedicated to serving the needs of local users, businesses and partners. If you are already a paying customer, this should be comforting news […]
Over the last 6 months, the web team had been hard at work rewriting the user portal from scratch. We have finally finished it last month and are proud to launch it to our users. The upgrade was not just limited to the UI and it’s loading speed – there […]
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