Have you ever been in a situation in which you and your staffs missed important calls because you were out for a sales meeting? Or you were overseas and ended up with hundreds of dollars in phone bills just to stay connected to your clients? If either of these describes your company situation, you should seriously think about getting an office phone system that works on mobile.
In addition, clients in the age of on-demand apps and whatsapp require instant connectivity and gratification. And more employees prefer working remotely or from home at some point. According to a recent survey, around 90% millennials, Gen Xers and baby boomers take advantage of their company’s remote work policy and 74% of them use phone for remote work.
Thus, it’s deemed important for modern phone systems to support mobile use cases.
How can a PBX support mobile use cases?
A PBX system can support mobile use cases in 3 ways:
1. Receive calls on your business number even if you are out of office
Sales people, travelers, and people working from home often have dozens of voicemail waiting for them when they get back to office. An ideal PBX system should let you change the ring mode to mobile so that all calls are diverted to your mobile phone, in any countries, directly.
(Image 1: set your number to ring your mobile or IP phone depending on your preference)
This ensures you don’t miss out on important calls, thereby increasing customer satisfaction.
2. Make calls with your business number as caller ID wherever you are
Using your business number when calling out is very useful in 3 cases:
- You want to call customers using a number in their own countries (for multi-country businesses). This gives them a sense that you’re next door and makes it easier for them to call you back.
- You want to appear congruent in your communications (use the same phone number regardless of your physical location)
- You want to look professional by hiding your personal phone number (work-life balance!)
(image 2: change caller ID to any number you have)
3. Have phone numbers for all countries you work in
If you are in a multi-country business and have to fly to various countries to meet suppliers and/or customers, it’s a massive advantage if your phone system provides phone numbers multiple countries.
Having your cloud PBX support multiple country phone numbers off the shelf saves you and your IT team the hassles and costs of setting up servers and firewalls in different countries.
This allows your customers from all over the world reach you directly, wherever you are.
If you are needing any or all of the above features, switch to Hoiio Cloud PBX system today. Imagine not having to foot massive phone bills and/or have dozens of voicemails waiting every time you are back to office!
Our Cloud PBX supports numbers for 100+ cities in over 70 countries. With that we are happy to provide the best coverage in Asia-PAC.
Contact our team of experts today to learn more about our solutions for your business.