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The Enterprise Solution: Using SIP on the IP PBX

This is part two of the Hoiio SIP series. We hope this guides you to find the SIP client best suited to your needs.

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An IP PBX (Internet Protocol Private Branch Exchange) is a telephone switchboard privately owned by the enterprise. It acts as a central switching system for phone calls within the company, as well as directs multiple incoming calls to the right departments.

Do I need an IP PBX?

Go with a business phone system that comprises of an IP PBX and IP phones, if your business operations require a sophisticated system with many capabilities. Some of the IP PBX’s features include automated attendant, hold music, call transfer, barge-in, call park and call pick-up.

The IP PBX can cost anywhere between $700 to $60,000. Yes, it’s expensive, but for good reason. The IP PBX offers a comprehensive list of calling features that gives your company flexible options about what to do with a call, and the more features it offers, the more expensive it is. So if your company budget allows, the IP PBX can be a real asset to your business communication.

Guides for configuration

Configuring your SIP trunking service on the IP PBX can be complicated. That’s why it’s best left to the system integrator to help you set up the business phone system. Should you require any assistance with your IP PBX, do seek help from your hardware vendor.

Hardware providers

PBXs are available in various configurations to cater to the diverse size, connectivity and communication requirements of companies. As every business has a unique set of communication needs, we recommend discussing with PBX providers to select the right IP PBX for your company. Do consider factors such as the calling features you require as well as the networking and reliability policies.

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