Call Quality Statistics (September 2010)
Since we launched our pilot program on publishing our August’s Call Quality Statistic for our 17 key countries, Team Hoiio received some feedbacks from our user who request to classify the Call Quality Statistic by Call Back / Call Through and Internet Call. The current Call Quality Statistic is an overview of the call service performance. Currently, we are not able to separate the statistic by different call type. However, we are currently looking into each feedback to see how we can improve our report and make it more useful to our user in the future.
As usual, Team Hoiio is focused on ensuring good call quality delivery and prides itself on fast responses to call quality improvements. We welcome feedbacks and the following are 3 quick ways for you to reach us:
- Email us at support@hoiio.com
- Look for us on FaceBook
- Tweet to us @HoiioTweets
To better illustrate our commitment to quality, the following is the Call Quality Statistic for September. Hoiio Team also put together the August Call Quality Statistic in the month-by-month comparison. This will allow our user to have a good oversight of the quality persistency and performance trend of each country.
Any comments or advice? Do talk to us as we are always keen to hear from you for new ideas to better serve you =)
Average Call Duration is the average talk time of all the successful calls. As we all probably know, long conversations are only feasible with good call quality. Hence, the Average Call Duration statistics is an indication of our call quality performance.
Call Success Rate illustrates the percentage of successful call connections over total calls initiated by users. A call connection is defined successful once Hoiio establishes link to the calling destinations with either a ringing or engaged tone. The Call Success Rate statistics is an indication of our coverage performance.
