Team Hoiio is focused on ensuring good call quality delivery and prides itself on fast responses to call quality improvements. We welcome feedbacks and the following are 3 quick ways for you to reach us:
To better illustrate our commitment to quality, we have started a pilot program on publishing our call quality reports to the following 17 key countries. Let us know if this is a good idea and we will work on expanding this program. We hope to start publishing our call quality reports on a monthly basis. Thanks for your support.
Any comments or advice? Do talk to us as we are always keen to hear from you for new ideas to better serve you =)
Average Call Duration is the average talk time of all the successful calls. As we all probably know, long conversations are only feasible with good call quality. Hence, the Average Call Duration statistics is an indication of our call quality performance.
Call Success Rate illustrates the percentage of successful call connections over total calls initiated by users. A call connection is defined successful once Hoiio establishes link to the calling destinations with either a ringing or engaged tone. The Call Success Rate statistics is an indication of our coverage performance.