On 29th and 30th September, Hoiio system experienced intermittent service disruption for several of our customers. This is due to an unscheduled system maintenance by our infrastructure provider, Amazon Web Services at around 3pm on both days.
The intermittent service disruption was unexpected and unfortunately not within our control. Despite our best efforts, we were unable to get the update postponed to non-working hours as Amazon was under tight schedule to complete all security and operational updates before news of a security flaw with their provisioning system gets released on 1 October Pacific Time.
As Amazon is slated to complete all maintenance updates by 1 October 3pm Singapore Time (GMT +8), we will not be expecting anymore service disruption after that. From now till then, our engineers are on active standby to monitor and work on the system. We understand that this has caused inconvenience for some of our customers but please be assured that we are taking active steps to mitigate all risks of service disruption.
Please note that this is not related to Bash/Shellshock vulnerability. For all other questions regarding this unscheduled system maintenance, you can reach us at firstname.lastname@example.org.